Digital Concierge
Meet PIPA. Your house concierge.
PIPA is Pinhal da Torre's digital concierge — trained on our wines, our 1947 cellar and our wine-tourism programmes. Available 24/7, in 50+ languages, with the precision of someone who knows the house.
Free · No sign-up · Instant answer
What you can ask
One concierge. Four worlds.
Wine pairings
Tell us the dish and the occasion. PIPA cross-references grapes, aromatic profiles and technical sheets.
Wine tourism
Tours of the 1947 cellar, guided tastings, lunches in the vines — formats, duration, availability.
Wine Club
Raíz, Círculo and Vanguarda tiers — perks, allocations, how to subscribe.
Orders & shipping
Rates for Portugal, Spain, Europe. Delivery times and subscription status.
How it works
Trained by the house. Not by guesswork.
Ask naturally
In English, Portuguese, French, German or 50+ other supported languages.
Grounded answer
PIPA answers from Pinhal da Torre's actual wines, programmes and processes — not generic info.
Human handover
When it makes sense, she offers a handoff to the team via email, phone or WhatsApp.
Why
Luxury is immediate clarity.
50+ languages
Importers, sommeliers and international guests in their own language.
24/7
Before dinner, mid-checkout, while planning a trip to the Tejo. Always on.
Curated by the house
Proprietary knowledge of the estate, the 1947 cellar, the grapes and the processes.
You can ask, for example
- "Which Pinhal da Torre wine pairs with grilled lamb?"
- "How much is a lunch in the vines for 4 people?"
- "What's the difference between the Raíz and Círculo tiers?"
- "Do you ship to the UK? How long does it take?"
- "Qual a produção do Protagonista Tinto?"
Your next wine question
has an answer now.
PIPA is one click away. No form, no wait, no noise.